Frequently Asked Questions
Do I need special training to start driving?
When you complete the application process you’ll be required to watch a few simple training videos. They’ll cover things like ADA compliance, HIPAA, and how to use the driver app. You’ll also need to complete CPR training, which we offer for free in our offices.
Do I need a special license?
Nope. But you do have to pass driving history and criminal background check requirements that are based on the state you are driving in. We’ll let you know more about those once you start the signup process.
Do I need any special equipment or a special vehicle?
Nope. We don’t require any special equipment or a special vehicle. All vehicles must pass an inspection by Veyo and minimum vehicle requirements include:
- Model year 2006 or newer
- Vehicle must have 4 doors
- Seating and seatbelts for 4 passengers, not including the driver
- 30″ max seat height and 20″ min seat height
- Room for a wheelchair in the back/trunk
- Insurance must be in applicant’s name
- Registration doesn’t need to be in applicant’s name but must be listed on insurance
- Must be registered in the state you’ll be driving in
Vehicles where the lift height has been altered, pickup trucks, pickup truck crossovers (e.g. Chevy Avalanche), or larger SUVs (e.g. Hummer), can not be used to drive with Veyo. Full vehiclerequirementscan be foundhere.
If you have a wheelchair accessible van you can use that as well, just let us know by emailing support@veyo.com.
Can I sign up to drive my truck or 2-door vehicle?
We’re sorry, at this time we cannot accommodate pickup trucks, pickup truck crossovers (e.g. Chevy Avalanche), or 2-door vehicles.
Can I use an SUV to drive with Veyo?
Yes, you can use an SUV to drive with Veyo. All vehicles must pass an inspection by Veyo and minimum vehicle requirements include:
- Model year 2006 or newer
- Vehicle must have 4 doors
- Seating and seatbelts for 4 passengers, not including the driver
- 30″ max seat height and 20″ min seat height
- Room for a wheelchair in the back/trunk
- Insurance must be in applicant’s name
- Registration doesn’t need to be in applicant’s name but must be listed on insurance
- Must be registered in the state you’ll be driving in
Vehicles where the lift height has been altered, pickup trucks, pickup truck crossovers (e.g. Chevy Avalanche), or larger SUVs (e.g. Hummer), can not be used to drive with Veyo. Full vehicle requirements can be found here.
Who will I be driving?
You’ll be driving people to and from their doctor or health appointments. These are not emergency or medical trips, so you don’t need to be an EMT or paramedic.The types of trips often include:
- Mental and behavioral health appointments
- Dialysis forsomeonewho has advanced kidney disease– they usually have dialysis appointments three times a week
- Substance abuse counseling and treatment services
- A trip to their doctor for primary care or a specialist visit
- Physical therapy or other forms of rehabilitation
Because their health appointments are scheduled beforehand, we know when and where pickups will need to occur, and we’ll help guide you to the right locations to ensure your success!
Can I drive with Veyo if I’m driving for another rideshare service?
Sure—we don’t need you to be exclusive. In fact, most of our trips occur during the day between 6 a.m. and 6 p.m., so we’re a great alternative to the times when many of the other services aren’t as busy. We just ask that you set yourself as “unavailable” in the app when you’re doing other trips.
Do I need special insurance?
You do not need to have commercial insurance to drive with Veyo–your personal auto insurance will work just fine. But we do require that you have additional coverage under your personal policy (it’s oftencalled a rideshare endorsem*nt). For more information on rideshare endorsem*nts, please contact your insurance company.
Does the vehicle have to be registered in my name?
Nope. To become a Veyo Driver-Provider, you do not have to be listed on the vehicle registration. But you will need to be listed on the vehicle insurance.
Can I use a rental car?
Generally, no. Most rental car companies require a rental agreement that excludes commercial use of the vehicle. If you have leased a vehicle from a company specifically for commercial purposes (i.e. rideshare driving), you may be able to use that vehicle to drive with Veyoif they provide thenecessary insurance coverage.
If I’m an IDP, can I drive myself to an appointment?
No, VeyoRide drivers (IDPs) who also have a health plan that is serviced by Veyo cannot drive themselves to their medical appointment as an VeyoRide driver (IDP). This is considered a conflict of interest. If available under your benefit plan, IDPs may register and drive themselves under a mileage reimbursem*nt program offered by Veyo.
Are you looking for drivers in all of California?
Not right now. We’re currently looking for drivers in Orange County, California. The majority of our trips are around the Anaheim and Santa Ana areas. Once we start adding more California cities, we’ll let you know!
What are the minimum qualifications to Drive with Veyo?
To drive with Veyo you must:
- Be at least 21 years old
- Own an iPhone or Android smartphone
- Have a clean driving record
- Have a valid driver’s license
- Have valid vehicle insurance and registration
- Have a 4-door, 2001 or newer vehicle (2006 or newer in Connecticut)
- Have 3 years of driving history in the US
What do I need to sign up to drive with Veyo?
To sign up you’ll need to get a few documents ready and then start the process with the signup form here. The process will prompt you to use the camera on your phone to take photos of your Driver’s License, Vehicle Registration, and Vehicle Insurance, so keep those handy!
Is there a minimum or maximum amount of time I can drive with Veyo?
Your schedule is up to you. The system is available 24/7, and you are welcome todrive as much or as little as you’d like.
How much can I make when I drive with Veyo?
It’s up to you! You can work as little or as much as you want, which means the amount you make is up to you. Pay varies by region,andwe don’t take any commissions or fees out ofour rates.
How do I get paid?
All our payments are processed electronically and payments are sent out once a week.
How long until I can start driving?
Our application and onboarding process typically takes 3-5days from when you begin the signup process. You can help speed it up by having all your documents readyto go!
You’ll receive updates via email and we’ll let you know when you’re ready to get out on the road.
I’m signing up with a referral code, how does that work?
Just enter the codein the “Referral Code” boxwhen you sign up to drive with Veyo. Referral rewards will bepaid out when you complete 50trips in 30 days (unless otherwise specified).
Where do I find information for an insurance claim?
For information on insurance claims, please email our Risk/Claims Department atclaimsdepartment@veyo.com.
Why can’t I verify my phone?
Sometimes phone verifications get lost on the way. If you’re having problems verifying your phone, please email support@veyo.com and they’ll help you out.
Where can I find more information?
Still have questions? Check out our support site at:https://support.veyo.com/hc/en-us
Where can I found Veyo’s Non-Discrimination Statement?
Veyo’s Non-Discrimination Statement can be found here: https://veyo.com/non-discrimination-statement/
