Mass IT outage: here's a list of companies and operations affected (2024)

A mass IT outage has hit flights, banks, retailers, and media outlets around the world.

Microsoft also acknowledged the issue in an X update early Friday, writing, "Our services are still seeing continuous improvements while we continue to take mitigation actions."

Here are some of the companies and operations affected.

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Airlines

Numerous airlines grounded flights early Friday morning, including the big three US carriers: United Airlines, Delta Air Lines, and American Airlines. In statements, they all cited technology issues.

Delta and American had both canceled their ground stops by 7 a.m. ET.

A United spokesperson told Business Insider that it was holding all aircraft at their departure airports while it works to restore systems. "Flights already airborne are continuing to their destinations," they added.

American has blamed the issues on CrowdStrike, saying they were because of a "technical issue with Crowdstrike that is impacting multiple carriers," according to BBC News.

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The budget airlines Frontier, Allegiant, and Spirit also issued ground stops which were later canceled.

Frontier's was issued on Thursday night. "Flight operations are currently being impacted by a major Microsoft technical outage," it said in a statement.

Spirit said it was unable to rebook affected customers because of the outage.

Disruption also extended to Europe. The continent's largest airline, Ryanair, advised passengers to arrive early as the outage caused "disruption across the network."

KLM also said it had to "largely suspend operations" as the outage made "flight handling impossible."

British Airways, Wizz Air, Turkish Airlines, Eurowings, Lufthansa, and Qantas were also among those who said they were affected.

911 lines

According to a Facebook post from Alaska State Troopers, emergency lines in the state are also affected.

The post said: "Due to a nationwide technology-related outage, many 911 and non-emergency call centers are not working correctly across the State of Alaska."

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"We appreciate your patience and will update you when we know more," the statement added.

Airports

The major UK airports Heathrow, Gatwick, and Luton have reported issues, with some warning of delays and disruption.

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An X post from Gatwick Express, a train service for the airport, said the company was unable to access driver diagrams at certain locations, "leading to potential short-notice cancelations, particularly on the Thameslink and Great Northern networks."

A spokesperson for Belfast International Airport confirmed to BI that whiteboards were being used to handwrite flight information before systems were later restored. Whiteboards were also used at Singapore Changi Airport.

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Hospitals and doctors' surgeries

Several hospitals and doctors' practices appear to have been affected by the outage.

In the UK, the NHS' EMIS system, which doctors use to book appointments, view patient notes, order prescriptions, and make referrals, appears to be having issues.

A spokesperson for the NHS told BI in a statement: "The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices."

They said that long-standing measures were in place to manage disruption and that there was no known impact on 999 or emergency services, so people should use these services as normal.

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"Patients should attend appointments unless told otherwise and only contact their GP if it's urgent, and otherwise please use 111 online or call 111," they added.

Two German hospitals canceled elective operations scheduled for Friday, Reuters reported.

NYCT Subway

Commuters in New York City and DC may also face delays Friday morning.

In an X post, the NYCT subway said: "Train arrival information is unavailable for A/B/C/D/E/F/G/J/M/N/Q/R/Z/Rockaway Park Shuttle/Franklin Av Shuttle due to a worldwide technical outage. Train service is unaffected."

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The post said the tech outage also impacted Subway officials' ability to see train locations.

Broadcasters

Sky News also appears to have been hit by the outage. The UK news channel has been showing archive footage and briefly displaying an error message.

The news site appears to be up and running at the time of writing.

London Stock Exchange

The London Stock Exchange's website was also experiencing issues.

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"RNS news service is currently experiencing a third-party global technical issue, preventing news from being published on www.londonstockexchange.com," the company said in a statement.

"Technical teams are working to restore the service. Other services across the group, including London Stock Exchange, continue to operate as normal," it continued.

Retailers and fast-food giants

Bloomberg reported that McDonald's Japan suspended about a third of its stores in the country on Friday. The issue was with the stores' cash registers, the report said.

The grocery-store chain Woolworths told BI that some stores had "been impacted as a result of the global IT issue." All but six stores were open for business, but some had fewer functioning checkouts.

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Delivery delays

FedEx and UPS are warning of delivery delays because of the outage.

In a statement on the company's website, FedEx said it was experiencing "substantial disruptions throughout our networks due to a global IT outage experienced by a third-party software vendor." The company said parcels due to be delivered on Friday might face delays.

A UPS spokesperson told BI that it continues to operate effectively but there may be some service delays due to third-party outage "impacting some UPS computer systems in the U.S. and Europe."

Some US state driver services are down

Drivers in some states are unable to access services because of the outage.

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Georgia's Department of Driver Services posted on X that "due to the global Microsoft/Crowdstrike outage, DDS services are unavailable at this time."

Tennessee's Department of Safety and Homeland Security said some Driver Services Centers may not be able to process transactions, according to a post on X.

North Carolina's Department of Motor Vehicles driver license and plate agencies are also impacted and unable to assist customers, according to a CNN report.

Hotels

Bloomberg reported that at the Ocean Park Marriott in Hong Kong, staff were using pen and paper to check guests in and said the outage was affecting their systems globally.

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Marriott International later told CNN in a statement that "certain hotel systems" have been affected.

"We are actively working with our vendors to resolve issues that have impacted certain hotel systems," the company said in a statement to the publication. "We apologize for any inconvenience that guests may experience."

Mass IT outage: here's a list of companies and operations affected (2024)

FAQs

Who was affected by the CrowdStrike outage? ›

The 8.5 million Windows devices that Microsoft estimated as affected by the CrowdStrike update error represented less than 1% of Windows devices. So why was the outage so widespread?

What business is affected by Microsoft outage? ›

Businesses including banks, airlines, telecoms companies, TV and radio broadcasters, and supermarkets have been taken offline by a Microsoft outage linked to the cybersecurity firm CrowdStrike. Experts are calling the outage “an unprecedented global crisis”.

What was the global IT outage? ›

What happened? Companies grappled with problems affecting PCs, servers and other IT equipment running Microsoft Windows. Affected PC users saw a “blue screen of death”, indicating that Windows has failed to load. Microsoft blamed a flawed software update from CrowdStrike, a security technology vendor.

What caused the global outage? ›

What we know about the global Microsoft outage. A massive outage was caused by what was supposed to be a routine update from the cybersecurity company CrowdStrike. A routine software update caused cascading chaos Friday that has engulfed global businesses from airports and banks to retail and law enforcement.

What big companies use CrowdStrike? ›

List of companies using CrowdStrike
CompanyCountryIndustry
StratascaleIt Services And It Consulting
GuidePoint SecurityUnited StatesIt Services And It Consulting
Harvard PartnersUnited StatesIt Services And It Consulting
TrustwaveUnited StatesComputer And Network Security
6 more rows

Why is CrowdStrike down so much? ›

Key Points. CrowdStrike stock hit an all-time high at the beginning of July, but a software defect sent shares cratering. The company could be forced to pay for damages, and it might lose out on new business, which is why investors are selling.

What banks were affected by the Microsoft outage? ›

Bank of America, Capital One, Chase, TD Bank and Wells Fargo all fell victim to the large-scale outage, according to the monitoring app Downdetector. The issues also extended to investment companies such as Charles Schwab, Fidelity Investments and TD Ameritrade.

What caused the CrowdStrike issue? ›

“When received by the sensor and loaded into the Content Interpreter, problematic content in Channel File 291 resulted in an out-of-bounds memory read triggering an exception,” CrowdStrike writes. “This unexpected exception could not be gracefully handled, resulting in a Windows operating system crash (BSOD).”

What was the cause of the Microsoft outage? ›

The Microsoft global outage began on July 19, when CrowdStrike pushed a software update on Microsoft systems and applications, which turned out to be faulty.

Is there currently a Microsoft outage? ›

Everything is up and running.

What is the biggest power outage in history? ›

The largest power outage in history by number of people affected took place in Northern India. On 30 and 31 July 2012, two severe blackouts occurred, the second of which affected some 670 million people—half the country's population, or almost 10% of the world's population.

What is the root cause of network outage? ›

Network outages interrupt and disrupt connectivity and can have major impacts on business operations, whether from small hiccups to full systemic failures. Myriad technical issues, software bugs, environmental factors, human errors or malicious actions trigger these disruptions that hamper productivity and revenue.

What is impacted by CrowdStrike? ›

CrowdStrike's software requires deep access to a computer's operating system to scan for threats. In the case of Friday's outage, machines running Microsoft's Windows operating system crashed due to a fault in the way a software update issued by CrowdStrike interacted with Windows.

Who does CrowdStrike protect? ›

CrowdStrike protects the people, processes and technologies that drive modern enterprise.

Did CrowdStrike get hacked? ›

According to CrowdStrike boss George Kurtz, the issues are only impacting Windows PCs and no other operating systems, and were caused by a defect in a recent update. "The issue has been identified, isolated and a fix has been deployed," he said. "This is not a security incident or cyber-attack."

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